CONTACT US

Any questions that you may have about New Again Vintage or any specific item queries please don't hesitate to get in touch via email at info@newagainvintage.co.uk

We will do our best to respond to you as quickly as possible.

DELIVERY

Standard UK delivery is free (2-6 days). Otherwise the following costs apply:

Priority UK shipping = £6.50 (1-3 days)

Standard UK shipping, signed = £1.00 (2-6 days)

Priority UK shipping, signed = £7.50 (1-3 days)

International = £7.00-£29.00* (5-10 days)

*Exact cost calculated at checkout, dependant on destination

 

Delivery timescales assume order is placed before 14:00(GMT) & exclude bank holidays

PRIVACY POLICY

A copy of our privacy policy can be found here

QUALITY

Unlike other companies that bulk-buy their stock unseen, at New Again Vintage we hand-pick items for our store to personally ensure everything is good quality. 

As should be expected with vintage clothing some items may occasionally show some signs of wear.

Unless stated otherwise in the product description all items are in 'good' condition as a minimum, and we are happy to answer any queries about an items condition or provide further pictures.

Should you be unhappy with the quality of any item received any items can be returned as per our returns policy detailed further below on this page.

Any items found failing to meet our quality standards are offered for sale at reduced prices, with a description/pictures detailing why they are reduced.

In many cases the flaw may be barely noticeable - Generally speaking the price reduction reflects the notice-ability.

RETURNS POLICY

All items can be returned and issued with a refund, provided they arrive at our address within 14 days of receipt (28 days for international orders). Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to us. Please note: we can not refund our initial postage costs so you will refund will be your purchase price minus our postage costs.

 

All items will be inspected upon return to ensure they have arrived back to us in the same condition they were sent and haven't been worn/used. Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender. 

Please send all returns via tracked mail as we cannot be held responsible for any lost items. 

To arrange a return please contact us at info@newagainvintage.co.uk

SIZE GUIDE

Our items listed can range in sizes from Small to XXL. The sizes listed on items are according to the size given on the label, however, as standardised measurements of clothing have altered over the years (and some items are from overseas) the sizes may be slightly inaccurate... In these instances we make it clear how it fits. For example: 'Size Medium; fits like a Large' -  the label says Medium but according to current modern sizes it would be a Large.

If you are at all unsure about any sizes please contact us for measurements. The best way to know your measurements is to measure a piece of clothing you already own that fits you well.

WHOLESALE

If you're looking to source wholesale supplies similar to those we retail please get in touch via email at info@NewAgainVintage.co.uk & we can provide further information regarding the service we can offer

@newagainvintage

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